Please inform us any experience problems you have with our goods, and we will do our best to solve the problem.
We hope that you always be happy with your purchase, and hope that our products bring many generations of beauty.
It is important to understand that each item is handmade by individuals, and common problems may occur.
If you are not satisfied with an item or if it is damaged in shipment, please contact us by e-mail immediately with detail picture of the broken item.
Dependant on the fault, we will either send replacement in your next container, put special discount if the breakage is repairable, or refund your money.
All of our furniture products come with a 2 (two) months guarantee since customer received the goods.
Variations in carving, measurements, design and decoration may vary on each pieces and cannot be avoided
Please take care to treat your furniture like the fine product. Proper care and use are essential to preserving your rights under this guarantee.
We will not replace or repair your furniture if improper handle or improper use causes damage.
This guarantee does not apply if your product is damaged on unloading using forklift, collides or fall down caused by improper handle, or by the use of detergents, abrasives or other harsh cleaning agents.
This guarantee does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
The guarantee does not apply to items offered at discounted levels.
Please feel free to contact us for more information.